Article 1 – Offer

The offers are valid during their presence on line without geographic limits, unless otherwise stated.

Article 2 – Validation

When you click on the "confirm your order" button after having completed your order, you declare to have accepted the totality of the present sales conditions.
The data registered by www.oetpmonaco.com constitute the proof of the transactions passed between www.oetpmonaco.com and its clients.
The data registered by the payment system constitute the proof of the financial transactions.

Article 3 – Availability

All products presented on the site are available in the while stocks last.
In case of a stock shortage, temporary or not, you will be informed by www.oetpmonaco.com by e-mail within forty-eight (48) hours (working days).
You may then cancel your order and be credited for the corresponding amount.

Article 4 – Money back guarantee

In the case of a complaint, you may contact us :

  • Email: [email protected]
  • Phone number: (+377) 98 98 41 41
  • Fax number: (+377) 98 98 41 42
  • Mail: Office des Émissions de Timbres-Poste, 23 avenue Albert II, 98050 - Monaco-Cédex

Please give your client/order reference when contacting Customer Service.
You dispose of a fifteen (15) days delay after delivery of your order to return it to us, in its original package. During this delay, the guarantee is total: no justification will be required.
For all the prepaid articles returned to us, the following rules apply:

  • the parcel is returned without having been opened: full refund of goods;
  • the product is returned simply because you are not satisfied: refund of goods and shipping at your charge;
  • the product is returned for reasons that are the responsability of Office des Émissions de Timbres-Poste: exchange or refund goods and all shipping charges.

In order to allow us to process your request, please indicate name, first name, order date and number as well as your client reference if you have one. No complaints may processed without this information.

Article 5 – Processing and shipping charge

our order are dispatched by our Customer Service in seventy-two (72) hours (working days).

5/1 – For deliveries within Monaco and France

Orders are delivered by registered mail.
The fixed-rate is 2.50 euros; Order over 100 euros: free of charge.

5/2 – For deliveries abroad, out of France

Orders are delivered by registered mail.
Delay may vary from country to country and time of the year. Office des Émissions de Timbres-Poste is not responsible for longer delivery delays.
The fixed-rate is 2.50 euros; Order over 100 euros: free of charge.

Article 6 – Taxes and customs duties

6/1 – VAT

The offers benefit from tax exemption. Prices are net for all destination countries.

6/2 – Duties and taxes upon delivery and import restrictions

All eventual taxes and duties upon delivery are to be paid by the customer. These are not the responsibility of Office des Émissions de Timbres-Poste.
It is the clients responsibility to check with local authorities for eventual import restrictions.

Article 7 – Payment conditions

We only accept payment by credit card (Visa, Mastercard, Eurocard) via our secure system.

Article 8 – Security and confidentiality

Our web site uses a secure system “https”. This is upgrade when Microsoft-Internet 5.5 or Nescape-Navigator are use.
All e-mail lists are checked with the “Commission de Contrôle des Informations Nominatives” in Principality of Monaco, before use. The site is checked behind the “Commision de Contrôle des Informations Nominatives” with number W04.0029.

Article 9 – Litigation

The present contract is covered by Principality of Monaco law.The dispositions of this contract do not deny overseas costumers of the application of the reglementation covered by international conventions.

9/1 – Settlement of litigation

Our Customer Service department is at your disposal to settle out of court all problem and complaints in order to achieve a gentlemen agreement. Customer Service contact by:

  • Email: [email protected]
  • Phone number: (+377) 98 98 41 41
  • Fax number: (+377) 98 98 41 42
  • Mail: Office des Émissions de Timbres-Poste, 23 avenue Albert II, 98050 - Monaco-Cédex

9/2 – Competent jurisdiction

These sales conditions and all litigation not settled out of court with an amical solution are covered by Principality of Monaco law.